Succession planning is one of the most overlooked aspects of a business strategy. Steve Leal argues its significance for the aftermarket industry, where most body shops are family owned.
For many years, the collision repair industry has been grappling with the issue of labor shortages. It is unlikely that a long-term solution will be found soon, says Steve Leal.
The past two years tested the aftermarket industry beyond measure. Where do we go from here? Steve Leal, President and CEO of Fix Network World, looks back on 2021 and offers his perspective for the upcoming year.
The global pandemic has had a huge impact on customer-facing businesses like collision services, mechanical repair and windshield repair or replacement.